We offer Free Shipping on orders over £25 to Mainland UK addresses (except for the Highlands and Islands).
*Important News – January 1st 2021 – Orders to be sent to EU member countries are now incurring VAT and sometimes Import Duty depending on destination*
To ensure you get your purchase as quickly and cost effectively as possible we use different methods depending on weight and size. The charges listed on check out also included packaging and handling fees and product weights are estimated to include packaging, the weight of which may vary. All delivery conditions and charges are subject to change without prior notice but we will endeavour to inform you of changes prior to sending.
The time required for delivery can depend on the availability of our products, the delivery option you chose and the country that is being delivered to. Our normal UK Mainland delivery is 2-3 days, however if we have to place a special order from a supplier delivery may take slightly longer, if this is the case we will advise you as soon as we know of any delay. Please see details on individual product pages. If you select your shipping destination, you will get the options available to you.
With most deliveries, we do require a signature, especially for items with a value over £40, to make sure you receive your purchase. We therefore recommend you supply us with an accurate delivery address where there will be someone in to sign for the goods. We appreciate this can cause difficulties sometimes but from our experience it is the best way to ensure delivery and avoid the disappointment of lost or stolen parcels.
To guarantee that you receive your order in time, you should make sure that you:
Supply us with a valid delivery address where someone can sign for the parcel. Please note that all courier/tracked delivery services require a signature. You can give us your work address or an alternative address where you know someone can sign for the parcel if you won’t be available at the billing address.
Supply us with a contact telephone number and email address. We pass these details on to our couriers in case they need to contact you if there’s a problem with the delivery, or they cannot find the address.
Use the tracking / consignment number that we send to you after the order has been dispatched. By tracking your order, you will be kept informed of estimated time of delivery or any possible delays or problems (e.g. no one was home to sign for the parcel or if the driver was unable to locate the address.) You can then contact the courier to arrange for a redelivery or solve any issues in terms of your specific order.
Please note that we do not dispatch products during Saturday, Sundays and Bank Holidays. Unless otherwise agreed, we also do not deliver on Saturdays or Bank Holidays.